Frequently Asked Questions
Got a question? You’re in the right place!
Here you’ll find answers to the most common questions about our flowers, delivery service, online ordering, and special requests.
If you can’t find what you’re looking for, feel free to contact us directly — we’re here to help.
Online Ordering
Add the recipient’s phone number in the “Order Notes”.
Enter any special instructions in the “Customer Notes”.
We accept Visa, Mastercard, American Express, debit cards, PayPal, and Afterpay.
Yes — simply select Pick Up at checkout and add your preferred pick-up date.
We offer:
Custom floral arrangements for all occasions — birthdays, anniversaries, sympathy, weddings, and events
Speaking Roses — real roses printed with your message or logo
Gift add-ons including balloons, teddy bears, and plants
In-store pick-up, local and international flower delivery
Yes — we welcome advance orders for any occasion.
Simply select your preferred delivery or pick-up date at checkout, and we’ll take care of the rest.
Delivery Policy & Terms
Order before 2PM, Monday to Saturday, for same-day delivery.
Our delivery fee varies by suburb:
Free delivery to all Gold Coast hospitals
$15 to most local suburbs
$20 for outer areas (e.g., Tugun and similar distances)
You’ll see the exact delivery fee at checkout based on your delivery address.
We deliver Monday to Saturday, between 10:30 AM and 5:30 PM.
For standard delivery, you can request a morning (AM) or afternoon (PM) delivery.
If you need delivery at a specific time, please select “Express Delivery” at checkout — this allows you to nominate your preferred time for an extra fee.
Yes — we deliver on Saturdays.
We are closed on Sundays and do not offer Sunday deliveries.
No — we offer free delivery to all Gold Coast hospitals.
Simply select Hospital Delivery at checkout.
We deliver across the Gold Coast. You can view the full list of suburbs we deliver to on our Where We Deliver page.
When a delivery cannot be completed — for example, access issues or incorrect address — the order will be returned to the shop, and you’ll be contacted to arrange pickup or re-delivery (fees apply).
If the recipient isn’t available, we’ll leave the flowers in a safe place or with a reception/neighbor if possible.
If there’s no safe place, the flowers will be returned to our shop, and a re-delivery fee will apply for another delivery attempt.
We always aim to deliver on time, but delays can sometimes occur due to traffic, weather, or access issues.
If there’s a delay, we’ll do our best to contact you or the recipient and update you on the delivery status.
We are closed on public holidays and do not offer delivery on those days.
If an order is placed on a public holiday, it will be delivered on the next business day.
If you’ve placed an advance order that falls on a public holiday, we’ll contact you to confirm or reschedule.
For areas outside the Gold Coast, please contact us — we may be able to arrange delivery through our partner florists.
Order Issues & Changes
Yes — you can cancel or make changes if you contact us before your order is dispatched.
Please call us on 07 5531 0088 as soon as possible, and we’ll do our best to help.
Please call us on 07 5531 0088 — we’ll be happy to help resolve it.
Please contact us on 07 5531 0088 as soon as possible.
If your order hasn’t been dispatched yet, we’ll happily update the delivery details for you.
We take great care with every arrangement.
If there’s any issue with your order, please contact us within 24 hours of delivery so we can resolve it promptly.
Product Information
If a flower isn’t available, we’ll substitute it with a similar bloom of equal or greater value — always maintaining the style, colour palette, and look of the arrangement.
Standard — a smaller arrangement with fewer flowers
Classic — our most popular size and the one usually shown in photos
Premium — a fuller, more luxurious arrangement with extra blooms for maximum impact
Choose the size that best suits your occasion and budget — every bouquet is handcrafted with care.
Yes — you can add balloons, teddy bears, or plants to your order.
Special Occasions & Events
Yes — we create custom floral designs for weddings, corporate events, and special occasions.
Contact us to discuss your ideas, and we’ll tailor the perfect arrangements.
We recommend booking as soon as you know your event details.
This helps ensure availability and gives us time to design your perfect flowers.
Yes — we deliver to businesses, events, venues, and secure locations across the Gold Coast.
If special access is required (like security codes, delivery docks, or timed drop-offs), please include the details in the “Order Notes” at checkout.